Cancellation Policy

At The Well Spa Queenstown, we strive to provide exceptional experiences for all our guests. To ensure the smooth operation of our services and to accommodate all our clients, we have implemented the following cancellation policy.

• Cancellation Notice We require a minimum of 24 hours’ notice for cancellations or rescheduling of appointments. This allows us to offer the time slot to other guests.
• Late Cancellations Cancellations made within 24 hours of the scheduled appointment will incur a fee equivalent to 50% of the service cost.
• No-Show Policy Failure to attend your scheduled appointment without prior notice will result in a charge of the full service fee. We will wait 15 minutes and then give away your space to the next available client.
• Group Bookings For group bookings (3 or more services), we require at least 48 hours’ notice for cancellations or rescheduling. Late cancellations will incur a fee of 50% of the total group service cost.
• Payment Policy To secure your services, a 50% deposit is required at the time of booking. The remaining balance will be due on the day of your appointment.
• Special Promotions Please note that some special promotions or packages may have different cancellation policies, which will be communicated at the time of booking.
• Emergency Situations We understand that emergencies happen. If you need to cancel due to unforeseen circumstances, please contact us directly, and we will do our best to accommodate your situation.

We appreciate your understanding and cooperation. Your well-being is our priority, and we look forward to welcoming you to The Well Spa Queenstown soon.

Thank you.